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What to Do If Your Landlord Didn’t Clean the Apartment Before You Moved In

Posted by on June 26, 2024 in Landlords

Moving into a new apartment is supposed to be an exciting fresh start. However, discovering that your new home is dirty and unkempt can be incredibly frustrating. If you find yourself in this situation, there are several steps you can take to address the issue effectively and ensure you start your new chapter on the right foot. Here’s a guide on what to do if your landlord didn’t clean the apartment before you moved in.

Document the Condition

Tip: Before unpacking, thoroughly document the condition of the apartment. Take clear, dated photos and videos of the unclean areas, noting any specific issues such as dirt, grime, or unsanitary conditions. This evidence will be crucial when discussing the issue with your landlord or property management.

Review Your Lease Agreement

Tip: Check your lease agreement to see if it includes clauses regarding the cleanliness and condition of the apartment upon move-in. Many leases specify that the property must be delivered in a clean and habitable state. Understanding your rights and the landlord’s obligations will help you frame your argument effectively.

Contact Your Landlord Immediately

Tip: Reach out to your landlord or property management company as soon as possible to report the issue. Use your documentation to support your case. Here’s a sample script for your conversation or email:


Subject: Urgent: Cleaning Issue in Apartment [Your Address]

Dear [Landlord’s Name],

I hope this message finds you well. I recently moved into the apartment at [Your Address] on [Move-in Date]. Unfortunately, I found the apartment in an unclean and unsanitary condition upon my arrival.

Attached are photos documenting the state of the apartment. As per our lease agreement, the apartment should be delivered in a clean and habitable condition. I kindly request that immediate action be taken to address this issue.

Please let me know how you plan to resolve this matter. Thank you for your prompt attention to this urgent issue.

Best regards,
[Your Name]
[Your Contact Information]


Request Professional Cleaning

Tip: Ask your landlord to arrange for a professional cleaning service to address the issue. Professional cleaners, such as Go Cleaners London, can ensure the apartment is cleaned to a high standard, making it safe and comfortable for you to move in.

Negotiate a Solution

Tip: If your landlord is unable or unwilling to arrange for cleaning, negotiate an alternative solution. This could include:

  • Reimbursement: Arrange for cleaning yourself and request reimbursement for the costs.
  • Rent Reduction: Negotiate a temporary reduction in rent to compensate for the inconvenience and cleaning expenses.
  • Early Termination: If the condition of the apartment is unacceptable and your landlord refuses to address the issue, discuss the possibility of terminating your lease without penalty.

Hire a Professional Cleaning Service

Tip: If you decide to handle the cleaning yourself, consider hiring a professional cleaning service. Go Cleaners London offers comprehensive cleaning solutions, including end of tenancy cleaning, ensuring your new home is spotless and ready for you to move in.

Know Your Rights

Tip: Familiarize yourself with local tenant rights and regulations. In many places, landlords are legally obligated to provide a habitable living environment, which includes a clean apartment. If your landlord refuses to address the issue, you may have legal recourse.

Take Preventative Measures

Tip: After the initial cleaning, establish a regular cleaning routine to maintain the apartment’s condition. This can help prevent future disputes and ensure your living space remains comfortable and hygienic.

Contact Tenant Advocacy Groups

Tip: If your landlord continues to ignore your requests, consider reaching out to tenant advocacy groups or local housing authorities for support. They can provide advice and resources to help you resolve the issue.


Why Choose Go Cleaners London?

If you find yourself in need of professional cleaning services, Go Cleaners London is here to help. Here’s why you should choose us:

  • Experienced Professionals: Our team brings extensive experience and a keen eye for detail to every job.
  • Comprehensive Services: From end of tenancy cleaning to regular maintenance, we offer a variety of services to meet all your cleaning needs.
  • Affordable Rates: Enjoy high-quality cleaning services at budget-friendly prices.

For reservations and more information, call 020 3746 2411.


Dealing with an unclean apartment upon move-in can be stressful, but by taking these steps, you can address the issue effectively and ensure your new home is clean and comfortable. Remember, you deserve to live in a clean and habitable environment, and with the support of services like Go Cleaners London, you can achieve that standard.

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